CUSTOMER CARE

WE ARE ALWAYS HAPPY TO HELP! PLEASE EMAIL US ON hello@goldigconcept.com AND WE WILL GET BACK AS SOON AS WE CAN.

 

PAYMENTS

WE ACCEPT ALL MAJOR CREDIT CARDS AND PAYPAL.

 

POSTAGE

SWITZERLAND - ECONOMY 7.-

SWITZERLAND - PRIORITY 9.-

SWITZERLAND - PICK UP IN BUCHS (SG) FOR FREE

SWITZERLAND - ORDERS OVER 100.- GET FREE SHIPPING

 

EUROPE - NON TRACKED 18.-

EUROPE - TRACKED 24.-

 

REST OF THE WORLD - 38.-

 

IMPORT TAXES AND DUTY

CUSTOMERS WITH SHIPPING ADDRESSES OUTSIDE OF SWITZERLAND ARE RESPONSIBLE FOR ALL DUTIES, IMPORT TAXES ETC. THESE ARE NOT INCLUDED IN THE COST OF SHIPPING.

CUSTOMS, DUTIES AND TAXES VARY WIDELY FROM COUNTRY TO COUNTRY. 

 

RETURNS

IF YOU ARE UNHAPPY WITH YOUR PURCHASE PLEASE GET IN TOUCH WITH US WITHIN 5 DAYS OF RECEIPT.

PRODUCTS MUST BE RETURNED IN AN UNUSED, UNWASHED AND RESALEABLE CONDITION WITHIN 14 DAYS OF DELIVERY.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COST. WE RECOMMEND A SIGNED FOR SERVICE AS WE CANNOT BE HELD RESPONSIBLE FOR ANYTHING THAT GETS LOST IN TRANSIT.